Website Privacy Policy

1. Information You Provide to AIRA

You are not required to provide personal information to browse the public AIRA Behavioral Health Website.

AIRA does not currently collect personal or health information through forms on the Website.

The Website provides a telephone number and a general email address that visitors may use to contact the practice.

Preferred Method of Contact

AIRA Behavioral Health recommends contacting the practice by telephone for questions about:

• Services
• Appointment availability
• Becoming a patient
• General practice information
• Administrative matters
• Other practice-related questions

Telephone: (781) 746-8330

If confidential or sensitive information needs to be communicated, please call the practice for instructions regarding the appropriate communication method.

2. Email Communications

AIRA’s general email address is provided for general, non-sensitive administrative questions only.

Email: info@airabehavioralhealth.com

Ordinary email may not be a secure method for communicating confidential or sensitive information.

For your privacy, please do not send sensitive, confidential, or clinical information through the general email address.

This includes, but is not limited to:

• Medical records
• Psychiatric or medical diagnoses
• Detailed descriptions of mental health symptoms
• Medication names, medication lists, or prescription information
• Treatment information
• Laboratory or test results
• Social Security numbers
• Insurance identification or member numbers
• Copies of insurance cards
• Financial account information
• Payment card information
• Sensitive personal or family information
• Information regarding substance use or treatment
• Detailed clinical histories
• Urgent mental health concerns
• Crisis information
• Emergency medical information

If you need to discuss information of a sensitive or confidential nature, please call AIRA Behavioral Health at (781) 746-8330 for instructions regarding the appropriate method of communication.

AIRA cannot guarantee the privacy or security of information transmitted through ordinary email.

Sending an email to AIRA Behavioral Health does not, by itself, establish a clinician-patient relationship.

3. No Website Forms

AIRA Behavioral Health does not currently provide a public:

• Contact form
• Appointment request form
• Intake form
• Patient registration form
• Symptom questionnaire
• Insurance verification form
• Medical history form
• Prescription request form
• Patient account registration form

through this Website.

Visitors who wish to inquire about AIRA’s services are encouraged to contact the practice directly by telephone.

If AIRA adds Website forms or other online information-collection features in the future, this Privacy Policy may be updated to reflect those changes.

4. Information Collected Automatically

When you visit the AIRA Behavioral Health Website, certain technical and usage information may be collected automatically by the Website, its hosting provider, analytics provider, or other service providers used to operate and improve the Website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Date and time of Website access
• Pages viewed
• Time spent on pages
• Links or Website features used
• Referring website or webpage
• General geographic information derived from an IP address
• Website navigation patterns
• Website performance information
• Technical information related to errors, security, or Website functionality

This information may be generated automatically as part of the normal technical operation of the Website.

AIRA uses this information primarily to understand how visitors use the Website, maintain Website functionality and security, troubleshoot technical issues, and improve the Website experience.

AIRA does not ask Website visitors to provide diagnoses, symptoms, treatment information, medication information, or other clinical health information through the public Website.

5. Cookies and Similar Technologies

The Website may use cookies or similar technologies in connection with Website functionality, security, performance, analytics, navigation, and visitor preferences.

Cookies are small data files that websites may store on a visitor’s browser or device.

Depending on the technology and analytics services used, cookies or similar technologies may help:

• Enable basic Website functionality
• Maintain Website security
• Remember certain visitor preferences
• Understand how visitors navigate the Website
• Measure Website traffic
• Measure Website performance
• Identify technical issues
• Improve Website design and usability
• Understand which Website pages are most frequently visited

Some cookies or similar technologies may be placed or processed by third-party service providers that assist AIRA with Website hosting, analytics, security, or other Website functions.

Visitors may be able to limit or disable cookies through their browser settings.

Disabling certain cookies may affect the performance or functionality of portions of the Website.

AIRA does not intend to use cookies or similar technologies for the purpose of collecting clinical information about Website visitors.

6. Website Analytics

AIRA Behavioral Health uses analytics technology to better understand how visitors interact with the Website and to improve Website performance, usability, and navigation.

Analytics services may automatically process information such as:

• Pages visited
• Length of Website visits
• Approximate geographic location
• Device information
• Browser information
• Referring websites
• General navigation patterns
• Website interactions
• Technical performance information
• General Website traffic information

This information may be used to:

• Evaluate Website traffic
• Understand which content visitors find useful
• Improve navigation
• Identify Website performance issues
• Troubleshoot technical problems
• Improve Website design and functionality
• Enhance the overall visitor experience

AIRA does not intentionally ask visitors to enter sensitive medical, psychiatric, or clinical information into Website analytics tools.

AIRA does not intend to use Website analytics to determine a visitor’s diagnosis, treatment status, medication use, or other sensitive health information.

Because AIRA operates in the behavioral healthcare field, AIRA seeks to limit Website analytics to information reasonably necessary to operate, understand, secure, maintain, and improve the public Website.

Analytics providers and other Website service providers may process information according to their own privacy policies and their contractual arrangements with AIRA.

7. How Website Information May Be Used

To the extent AIRA or its service providers receive technical or usage information associated with Website visits, that information may be used to:

• Operate and maintain the Website
• Maintain Website security
• Identify and troubleshoot technical problems
• Improve Website functionality
• Understand Website usage and performance
• Analyze Website traffic
• Improve Website navigation
• Protect against fraudulent or malicious activity
• Prevent unauthorized access
• Maintain technical systems
• Comply with applicable legal obligations
• Protect the rights, safety, security, and property of AIRA and others

If you voluntarily contact AIRA by telephone or general email, the information you provide may be used to respond to your inquiry or direct you to an appropriate resource.

8. Protected Health Information and HIPAA

This Website Privacy Policy is separate from AIRA Behavioral Health’s Notice of Privacy Practices.

AIRA’s Notice of Privacy Practices explains how protected health information may be used and disclosed in connection with healthcare services and describes the rights patients may have regarding their information.

Information that qualifies as protected health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws may be subject to additional privacy and security protections.

This Website Privacy Policy does not replace or modify AIRA’s Notice of Privacy Practices.

Patients should refer to AIRA Behavioral Health’s Notice of Privacy Practices for information regarding matters such as:

• Uses and disclosures of protected health information
• Access to health records
• Requests for amendments
• Requests for restrictions
• Confidential communications
• Accounting of certain disclosures
• Copies of privacy notices
• Privacy complaints
• Other rights regarding protected health information

9. Telephone Communications

Telephone is AIRA Behavioral Health’s recommended method of initial contact.

Visitors may call: (781) 746-8330

Calling the practice does not automatically establish a clinician-patient relationship.

A clinician-patient relationship is established only through AIRA’s applicable intake, acceptance, evaluation, consent, and treatment processes.

Please do not leave detailed sensitive medical or mental health information in a voicemail unless instructed to do so by the practice.

If your communication involves confidential information, you may ask AIRA for instructions regarding an appropriate method of communication.

10. Medical and Mental Health Emergencies

The Website, general email address, voicemail system, and routine practice telephone number are not emergency services and should not be used as a substitute for emergency medical or psychiatric care.

AIRA cannot guarantee that telephone calls, voicemail messages, emails, or other communications will be reviewed immediately.

If you are experiencing a medical or psychiatric emergency:

• Call 911 or go to the nearest emergency department.

If you are experiencing a mental health, suicide, or emotional crisis in the United States:

• Call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Do not wait for a response from AIRA Behavioral Health during an emergency or crisis.

11. Third-Party Websites and Services

The Website may contain links to websites, applications, or services operated by third parties.

These may include:

• Patient portals
• Healthcare resources
• Insurance resources
• Maps and directions
• Professional directories
• Educational resources
• Government websites
• Social media platforms
• Scheduling platforms
• Healthcare technology services

When you leave AIRA’s Website and access a third-party website or service, that third party’s privacy policy, terms, and security practices apply.

AIRA Behavioral Health does not control the privacy, security, content, or practices of independent third-party websites or services.

Visitors are encouraged to review the privacy policies and terms of third-party services before providing information to them.

12. Service Providers

AIRA uses third-party service providers to support the hosting, operation, security, maintenance, analytics, and functionality of the Website.

Depending on the services they provide, these vendors may process limited technical and usage information necessary to perform their functions.

Service providers may include companies that provide:

• Website hosting
• Website development
• Website analytics
• Technical support
• Website security
• Domain services
• Website performance services
• Other technology necessary to operate the Website

AIRA considers privacy and security when selecting and using Website service providers, particularly because AIRA operates in the behavioral healthcare field.

13. Information Sharing

AIRA does not use the public Website for the purpose of collecting medical or psychiatric records from visitors.

Information collected automatically through Website technology may be processed by service providers that support the operation, security, hosting, maintenance, analytics, or performance of the Website.

AIRA may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Comply with regulatory requirements
• Protect AIRA’s legal rights
• Protect the safety of individuals
• Investigate suspected fraud or unlawful activity
• Protect Website or information-system security
• Prevent misuse of the Website

Any use or disclosure of protected health information by AIRA is addressed separately under AIRA’s Notice of Privacy Practices and applicable law.

14. Data Security

AIRA Behavioral Health takes reasonable administrative, technical, and organizational measures to protect information under its control.

However, no website, internet transmission, email service, electronic device, network, or electronic storage system can be guaranteed to be completely secure.

For this reason, visitors should not transmit sensitive medical, psychiatric, financial, or other confidential information through ordinary email.

If you need to communicate sensitive information, please contact the practice by telephone for instructions regarding an appropriate communication method.

15. Adults Only

AIRA Behavioral Health provides behavioral health services exclusively to adults age 18 and older.

The Website is intended for adults seeking information about AIRA Behavioral Health and its services.

Individuals under the age of 18 are not eligible to receive clinical services from AIRA Behavioral Health.

AIRA does not knowingly solicit personal information from individuals under the age of 18 through the public Website.

Because AIRA does not currently use public Website forms to collect personal information, individuals under the age of 18 should not attempt to submit personal or health information to the practice through the Website or general email address.

If AIRA becomes aware that personal information from an individual under the age of 18 has been unintentionally provided, AIRA will take reasonable steps to address that information in accordance with applicable privacy and legal requirements.

16. Your Privacy Choices

You are not required to provide personal information to browse the AIRA Behavioral Health Website.

You may choose not to communicate with AIRA through ordinary email.

If you have questions about AIRA Behavioral Health or its services, AIRA recommends contacting the practice by telephone at: (781) 746-8330

Depending on your browser and device settings, you may also be able to limit or disable certain cookies or similar technologies.

If your question concerns protected health information, medical records, or HIPAA privacy rights, please refer to AIRA Behavioral Health’s Notice of Privacy Practices or contact the practice for assistance.

17. Do Not Send Sensitive Information Through General Email

AIRA’s general email address should be used only for general, non-sensitive administrative questions.

Please do not email confidential medical or mental health information.

Do not use general email for emergencies, urgent clinical concerns, detailed symptoms, medical records, medication information, insurance information, or other sensitive health information.

If you are uncertain whether information is appropriate to send by email, please call the practice first.

Telephone: (781) 746-8330

18. Changes to This Privacy Policy

AIRA Behavioral Health may revise this Website Privacy Policy from time to time to reflect changes in:

• Website functionality
• Technology
• Website analytics
• Privacy practices
• Service providers
• Applicable legal or regulatory requirements
• AIRA’s services or business practices

When this Privacy Policy is updated, the revised version will be posted on the Website and the Last Updated date at the top of the policy will be changed.

Visitors are encouraged to review this Privacy Policy periodically.

19. Contact AIRA Behavioral Health

If you have questions about this Website Privacy Policy, please contact:

Preferred Contact Method: Telephone

The general email address is intended for non-sensitive administrative questions only.

Please do not send confidential medical, psychiatric, or other sensitive health information through ordinary email. Call the practice for instructions regarding the appropriate method of communication.