Website Terms of Use

1. Informational Purpose Only

The information provided through this Website is intended for general educational, informational, and administrative purposes only.

Website content is not intended to provide and should not be considered:

• Medical advice
• Psychiatric advice
• Mental health counseling
• A diagnosis
• An individualized treatment recommendation
• Medication advice
• A substitute for evaluation by a qualified healthcare professional

Information on the Website should not be used to diagnose or treat a medical, psychiatric, behavioral health, or other health condition.

Do not disregard, avoid, or delay seeking professional medical or mental health advice because of information you have read on this Website.

Your individual circumstances may differ from the general information presented here.

2. No Clinician-Patient Relationship

Accessing or using the Website does not establish a clinician-patient relationship between you and AIRA Behavioral Health, Dr. Chloe M. Hylaire, DNP, APRN, PMHNP-BC, or any other healthcare professional affiliated with the practice.

A clinician-patient relationship is not established simply because you:

• Visit or browse the Website
• Read information on the Website
• Call the practice
• Leave a voicemail
• Send a general email
• Ask whether AIRA is accepting new patients
• Ask about services or appointment availability
• Receive general administrative information from the practice

A clinician-patient relationship begins only after AIRA has accepted an individual for care and the practice’s applicable intake, consent, eligibility, evaluation, and clinical processes have been completed.

Contacting AIRA does not guarantee that you will be accepted as a patient.

3. Adults Age 18 and Older

AIRA Behavioral Health provides clinical behavioral health services exclusively to adults age 18 and older.

Individuals under the age of 18 are not eligible to receive clinical services from AIRA Behavioral Health.

The Website is intended primarily for adults seeking information about behavioral health services for themselves or general information about the practice.

4. Contacting AIRA Behavioral Health

AIRA recommends that individuals contact the practice by telephone for questions about services, appointment availability, becoming a patient, or other practice-related matters.

Telephone: (781) 746-8330

The Website also provides a general email address: info@airabehavioralhealth.com.

The general email address is intended only for general, non-sensitive administrative questions.

Please do not use ordinary email to send confidential medical, psychiatric, behavioral health, financial, insurance, or other sensitive information.

5. Do Not Send Sensitive Information by Email

Ordinary email may not be a secure method of communication.

Please do not send information such as:

• Medical records
• Diagnoses
• Detailed descriptions of symptoms
• Medication information
• Prescription information
• Treatment histories
• Laboratory or test results
• Insurance identification numbers
• Copies of insurance cards
• Social Security numbers
• Financial account information
• Payment card information
• Detailed behavioral health information
• Substance-use treatment information
• Crisis information
• Emergency information

If you need to communicate information of a confidential or sensitive nature, please call AIRA Behavioral Health at (781) 746-8330 for instructions regarding an appropriate communication method.

Electronic communications may be delayed, misdirected, intercepted, forwarded, accessed by others, or otherwise compromised.

AIRA cannot guarantee the confidentiality or security of information voluntarily transmitted through ordinary email.

6. No Website Contact or Intake Forms

AIRA does not currently provide a public Website:

• Contact form
• Appointment request form
• Intake form
• Patient registration form
• Medical history form
• Symptom questionnaire
• Insurance verification form
• Prescription request form
• Clinical messaging form

The public Website is designed primarily to provide information about AIRA Behavioral Health and its services.

Visitors who wish to contact the practice are encouraged to call (781) 746-8330.

7. Emergencies and Crisis Situations

The Website is not an emergency or crisis service.

AIRA’s general email address, routine telephone line, and voicemail system are not substitutes for emergency medical or psychiatric care.

AIRA cannot guarantee that telephone calls, voicemail messages, emails, or other communications will be reviewed immediately.

If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a mental health, suicide, or emotional crisis in the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Do not wait for a response from AIRA Behavioral Health during an emergency or crisis.

8. Service Availability

Information about AIRA’s services on the Website is provided for general informational purposes.

The availability of behavioral health services may depend on factors including:

• Age eligibility
• Clinician availability
• Scheduling capacity
• Clinical appropriateness
• Licensing requirements
• The patient’s physical location at the time services are provided
• Insurance participation
• Benefit requirements
• Technology requirements for telehealth, if applicable
• Applicable federal or state law
• Other clinical or operational considerations

Information appearing on the Website does not guarantee that a particular service will be available to a particular individual.

AIRA reserves the right to determine whether it can appropriately provide services to an individual, subject to applicable law and professional obligations.

9. Appointment Information

An inquiry about services or appointment availability does not constitute a confirmed appointment.

An appointment is confirmed only when AIRA Behavioral Health or an authorized scheduling system expressly confirms the appointment.

AIRA may modify appointment availability, office hours, service offerings, or scheduling procedures from time to time.

10. Insurance and Payment Information

Any information appearing on the Website regarding insurance participation, fees, benefits, payment, or reimbursement is provided for general informational purposes only.

Insurance participation and coverage may change.

The fact that AIRA participates with an insurance plan does not guarantee that a particular service will be covered under your individual health plan.

Patients are responsible for confirming applicable information with their insurance company, including:

• Eligibility
• Benefits
• Network status
• Deductibles
• Copayments
• Coinsurance
• Referral requirements
• Prior authorization requirements
• Coverage limitations
• Exclusions

Any financial responsibility associated with clinical services will be governed by AIRA’s applicable patient and financial policies.

11. Third-Party Websites and Services

The Website may contain links to websites, applications, platforms, or services operated by third parties.

These may include:

• Patient portals
• Telehealth platforms
• Scheduling services
• Maps and directions
• Insurance resources
• Healthcare resources
• Professional directories
• Government websites
• Educational resources
• Social media platforms

A third-party link is provided for convenience or informational purposes and does not necessarily constitute an endorsement by AIRA.

When you leave AIRA’s Website, the third party’s own terms of use, privacy policy, security practices, and other policies apply.

AIRA does not control independent third-party websites or services and is not responsible for their content, availability, privacy practices, security, accuracy, or operation, except to the extent otherwise required by applicable law or contractual obligations.

12. Privacy

Your use of the Website is also subject to AIRA Behavioral Health’s Website Privacy Policy.

The Website Privacy Policy explains how information associated with use of the public Website may be collected, processed, used, and protected.

Clinical information that qualifies as protected health information may be subject to AIRA Behavioral Health’s separate Notice of Privacy Practices and applicable federal and state privacy laws.

The following documents serve different purposes:

• Website Privacy Policy — Addresses information associated with use of the public Website.
• Notice of Privacy Practices — Addresses how protected health information may be used and disclosed in connection with healthcare services and describes applicable patient privacy rights.

These Terms do not replace either document.

13. Website Analytics and Technology

AIRA may use analytics, cookies, hosting technologies, security tools, or other technologies to operate, maintain, understand, and improve the Website.

Information regarding Website analytics, cookies, and similar technologies is addressed in AIRA’s Website Privacy Policy.

AIRA does not intend to use the public Website to collect detailed clinical information about Website visitors.

14. Permitted Use of the Website

You may use the Website only for lawful, personal, and noncommercial purposes.

You agree not to use the Website in a manner that:

• Violates applicable federal, state, or local law
• Interferes with the operation or security of the Website
• Attempts to gain unauthorized access to systems, accounts, servers, or information
• Introduces viruses, malware, malicious code, or other harmful technology
• Attempts to circumvent Website security measures
• Uses automated tools to scrape, harvest, copy, or extract Website content without authorization
• Impersonates another person or entity
• Misrepresents your identity or affiliation
• Infringes intellectual property rights
• Violates privacy or confidentiality rights
• Uses the Website for fraudulent, abusive, threatening, or unlawful purposes

AIRA may restrict access to the Website when reasonably necessary to protect its systems, users, rights, or security.

15. Intellectual Property

Unless otherwise stated, the original content and materials appearing on the Website are owned by, licensed to, or used with permission by AIRA Behavioral Health LLC.

These materials may include:

• The AIRA Behavioral Health name
• The AIRA logo
• Branding elements
• Website text
• Original graphics
• Photographs
• Illustrations
• Page designs
• Layouts
• Educational materials
• Service descriptions
• Original descriptions of the AIRA framework
• Awareness, Insight, Resilience, and Action framework content
• Other original Website materials

These materials may be protected by copyright, trademark, trade dress, or other applicable intellectual property laws.

You may view or print reasonable portions of Website content for your personal, noncommercial informational use.

Unless otherwise permitted by law or authorized in writing by AIRA, you may not:

• Copy substantial portions of the Website
• Reproduce Website content for commercial purposes
• Republish AIRA content
• Sell or sublicense Website content
• Modify and redistribute Website materials
• Use AIRA branding in a manner suggesting affiliation or endorsement
• Create unauthorized derivative commercial materials from AIRA’s original Website content

Nothing in these Terms grants ownership of AIRA’s intellectual property to Website visitors.

16. Accuracy of Website Information

AIRA makes reasonable efforts to provide useful and current information.

However, healthcare information, insurance participation, service availability, policies, regulations, and other information may change.

AIRA does not guarantee that all Website content will always be:

• Complete
• Current
• Error-free
• Available
• Applicable to every individual
• Suitable for a particular clinical situation

If you need current information about AIRA’s services, please call the practice directly.

17. Website Availability

AIRA may modify, update, suspend, restrict, or discontinue all or part of the Website at any time.

The Website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting issues
• Security events
• Internet outages
• Software updates
• Events outside AIRA’s reasonable control

AIRA does not guarantee continuous or uninterrupted access to the Website.

18. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS GENERAL INFORMATIONAL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

AIRA makes no warranty that the Website will be uninterrupted, error-free, completely secure, or suitable for every purpose.

To the fullest extent permitted by applicable law, AIRA disclaims warranties regarding the public Website that may otherwise arise by implication, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms is intended to waive, disclaim, or limit a duty, right, remedy, or liability that cannot legally be waived or limited.

These Website disclaimers do not alter AIRA’s professional obligations to patients within an established clinician-patient relationship.

19. Limitation of Liability

To the fullest extent permitted by applicable law, AIRA Behavioral Health LLC and its owners, clinicians, employees, contractors, representatives, and Website service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from:

• Access to or use of the public Website
• Inability to access the public Website
• Reliance on general Website content
• Temporary Website unavailability
• Independent third-party websites accessed through Website links

This section does not apply to liability that cannot lawfully be excluded or limited.

Nothing in these Terms is intended to limit rights or obligations arising under applicable healthcare privacy laws or liability associated with professional healthcare services provided within an established clinician-patient relationship.

20. External Health Information

AIRA may provide links or references to external health information for convenience.

External resources are not a substitute for individualized professional evaluation.

The inclusion of external information does not mean that AIRA guarantees the accuracy, completeness, suitability, or currentness of that information.

Healthcare decisions should be made in consultation with an appropriately qualified healthcare professional familiar with your individual circumstances.

21. Accessibility

AIRA seeks to make its Website reasonably accessible and usable.

If you experience difficulty accessing Website information because of a disability or accessibility issue, please contact the practice:

Telephone: (781) 746-8330

AIRA will make reasonable efforts to assist with access to information through an appropriate alternative method.

22. Changes to These Terms

AIRA Behavioral Health may revise these Terms from time to time to reflect changes in:

• Website functionality
• Practice operations
• Technology
• Services
• Applicable laws or regulations
• Privacy practices
• Business practices

When these Terms are revised, the updated version will be posted on the Website and the Last Updated date will be changed.

Your continued use of the Website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Governing Law

These Terms and your use of the Website are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where applicable federal law controls.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

24. No Waiver

AIRA’s failure to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision or AIRA’s right to enforce it in the future.

25. Entire Website Agreement

These Terms, together with AIRA’s Website Privacy Policy and any other Website policies expressly incorporated by reference, constitute the terms governing use of the public Website.

These Terms do not replace patient-specific agreements, informed consent documents, financial policies, telehealth consents, clinical policies, or other documents that may govern healthcare services provided by AIRA.

26. Contact Information

Questions about these Website Terms of Use may be directed to:

Website: airabehavioralhealth.com

Preferred Contact Method: Telephone

The general email address should be used only for non-sensitive administrative questions.

Please do not send confidential medical, psychiatric, or other sensitive health information through ordinary email. Call the practice for instructions regarding an appropriate communication method.